Terms and Conditions of Sale
• Customer Application must be filled out and approved before ordering.
(Click Here to download Application.)
• BC Accounts must have either a PST No., or completed the exemption form.
(See Application page above)
• All new accounts must pay by credit card or “hold for cheque.”
• We sell to authorized Pet Retail & Pet Related businesses only.
• 2% per month will be charged on accounts over 31 days.
• Orders will be held on overdue accounts.
• $25.00 service charge on any NSF cheques.
• Ownership of all products supplied by Anipet remains the Property of Anipet Animal Supplies until paid for in full.
• Absolutely No deductions from payment are allowed before credit notes are issued to customer.
Ordering
• ALL ORDERS MUST BE A MINIMUM OF $300
• All “ship” accounts will leave the Anipet warehouse within 48 hours.
• 24 Hours notice is required for ALL pick-up orders.
• All local delivery accounts must have their orders into Anipet by 12:00 noon the day before delivery. Any late orders will automatically be delivered on the next delivery date.
• Prices may change without notice due to exchange/freight conditions.
• All sales are final on Discontinued, Special orders and Christmas items.
• Please use Anipet's 5 (five) digit item number when placing orders.
• When ordering bales, please put the letter B in front of the number.
Backorders:
NO back orders will be processed unless requested from the customer.
Please note:
• Some items may appear more than once under different headings in catalog.
Buying Cases versus Singles:
• If catalog states 10/2.27kg - product is sold ONLY in a case of 10.
• If catalog states 2.27kg (10) - product is available in singles or bales of 10.
Freight
*All orders must be a minimum of $300
Delivery Accounts:
- Local deliveries get pre-paid freight on all orders of $350 or higher.
- All Victoria deliveries get pre-paid freight on orders of $600 or higher.
Ship Accounts:
- Food only orders receive pre-paid freight on orders of $1000 or higher
- Supply only orders receive pre-paid freight on orders of $750 or higher.
- Food and Supply orders receive pre-paid freight on orders of $750 or higher.
•Any orders less than these minimums will simply be charged freight.
Returns
• Returns must be purchased from Anipet Animal Supplies.
• Returns must be approved by your Anipet salesperson before being returned to Anipet's warehouse.
• Items purchased over 30 days from invoiced date will be subject to a 15% restocking charge or may be refused.
• To ensure full credit, product must be in original/saleable condition with price stickers removed.
• Discontinued and Christmas items will not be accepted for credit.
• Absolutely NO deductions from payment are allowed before credit notes are issued to customer.
• Credit Note Slips MUST include: store name, date, salesperson's name, item number, invoice number, quantity, description and reason for return.
Please note:
Return slips with information missing may result in product being returned to store.
*If you are looking for credits that you have not received please contact and please provide reference #’s for all credits.
All supply items (Shanna) sgregson@anipet.com
All other food credits (Cheryl) ckilpatrick@anipet.com
Damages, Overages and Shortages
• Any damages, overages or shortages must be reported to Anipet within 3 working days.
• Damaged product must br returned to Anipet within 14 working days.
• All claims are subject to approval by your Anipet salesperson or Returns Manager, Shanna Gregson.
Deliveries on holidays
• Please contact Anipet Customer Service for your delivery date during a holiday week. |
