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Terms and Conditions of Sale
• Customer Application must be filled out and approved before ordering.
• All accounts MUST have an HST/GST number.
• All new accounts must pay by credit card or “hold for cheque.”
• We sell to authorized Pet Retail & Pet Related businesses only.
• 2% per month will be charged on accounts over 31 days.
• Orders will be held on overdue accounts.
• $25.00 service charge on any NSF cheques.
• Ownership of all products supplied by Anipet remains the Property of Anipet Animal Supplies until paid for in full.
• Absolutely No deductions from payment are allowed before credit notes are issued to customer.
Ordering
• ALL ORDERS MUST BE A MINIMUM OF $350
• 24 Hours notice is required for ALL pick-up orders.
• All local delivery accounts must have their orders into Anipet by 12:00 noon the day before delivery. Any late orders will automatically be delivered on the next delivery date.
• Prices may change without notice due to exchange/freight conditions.
• All sales are final on Discontinued, Special orders and Christmas items.
• Please use Anipet's 5 (five) digit item number when placing orders.
• When ordering bales, please put the letter B in front of the number.
Backorders:
NO back orders will be processed unless requested from the customer.
Please note:
• Some items may appear more than once under different headings in catalog.
Buying Cases versus Singles:
• If catalog states 10/2.27kg - product is sold ONLY in a case of 10.
• If catalog states 2.27kg (10) - product is available in singles or bales of 10.
Returns
• Returns must be purchased from Anipet Animal Supplies.
• Returns must be approved by your Anipet salesperson before being returned to Anipet's warehouse.
• Items purchased over 30 days from invoiced date will be subject to a 15% restocking charge or may be refused.
• To ensure full credit, product must be in original/saleable condition with price stickers removed.
• Discontinued and Christmas items will not be accepted for credit.
• Absolutely NO deductions from payment are allowed before credit notes are issued to customer.
• Credit Note Slips MUST include: store name, date, salesperson's name, item number, invoice number, quantity, description and reason for return.
Please note:
Return slips with information missing may result in product being returned to store.
*If you are looking for credits that you have not received please contact and please provide reference #’s for all credits.
All supply items (Shanna) sgregson@anipet.com
All other food credits (Cheryl) ckilpatrick@anipet.com
Damages, Overages and Shortages
• Any damages, overages or shortages must be reported to Anipet within 3 working days.
• Damaged product must br returned to Anipet within 14 working days.
• All claims are subject to approval by your Anipet salesperson or Returns Manager, Shanna Gregson.
Deliveries on holidays
• Please contact Anipet Customer Service for your delivery date during a holiday week.
BC FREIGHT GUIDE
(All orders must be a minimum of $350)
Greater Vancouver Delivery Accounts
Local deliveries receive pre-paid freight* on all orders of $700 or more.
Orders below minimum will be charged $55 per delivery.
Vancouver Island Accounts (Main Cities –Victoria, Nanaimo)
- $950 Minimum on Food Only Orders for pre-paid freight*
- $650 Minimum on Supply Only Orders for pre-paid freight*
- $1250 Combined Food and Supply Orders for pre-paid freight*
- Orders below minimum will be charged $55 per delivery.
Ship Accounts (Main Cities- Northern BC, Interior)
- $1200 Minimum on Food Only Orders for pre-paid freight*
- $850 Minimum on Supply Only Orders for pre-paid freight*
- Combined Food and Supply orders receive pre-paid freight on orders of
$1750 or higher (Supplies portion must be greater than $700)
- Orders below minimum will receive a freight credit of 5% of invoice value
and the balance will be charged.
*Litter, Gravel, Cat Posts, Shavings and Salt may be subject to additional charges.
All Other Shipping Accounts - Outside Main Cities
Customers are charged freight on all orders and receive a freight credit of 5% of order
value.
Special Shipping
Frozen:
If separate shipping is required, then a 5% Freight Credit will be applied to the order and
the balance will be charged.
Aquariums: special orders may be subject to additional shipping charges
Damages:
Please Note the Following Procedure for Damages: All Damage Claims on Shipping
Orders must be documented with a singed Bill of Lading noting the Date, Time, Nature
of Damage and the Printed Name & Signature of the Delivery Driver. All Damaged
Product must be held and available for inspection unless otherwise authorized by your
Anipet representative. We appreciate your assistance.
AB-SK-MB FREIGHT GUIDE
(All orders must be a minimum of $350)
Please note: our Calgary DC operates primarily as a Food Distribution facility and
the majority of the supplies ship from our Surrey DC. Please contact your Anipet
representative for a comprehensive list.
Calgary Delivery Accounts
Local deliveries receive pre-paid freight* on all Food Orders of $700 or more
(Greater Calgary Area). Orders below minimum will be charged $55 per delivery.
Ship Accounts (Main Cities Outside the Local Delivery Area)
1) $1500 Minimum on Food Only Orders for pre-paid freight*
2) $950 Minimum on Supply Only Orders for pre-paid freight*
3) Orders below minimum will receive a freight credit of 5% of invoice value
and the balance will be charged.
*Litter, Gravel, Cat Posts, Shavings and Salt may be subject to additional charges.
All Other Shipping Accounts - Outside Main Cities
Customers are charged freight on all orders and receive a freight credit of 5% of order
value.
Special Shipping
Frozen:
If separate shipping is required, then a 5% Freight Credit will be applied to the order and
the balance will be charged.
Aquariums: special orders may be subject to additional shipping charges
Damages:
Please Note the Following Procedure for Damages: All Damage Claims on Shipping
Orders must be documented with a singed Bill of Lading noting the Date, Time, Nature
of Damage and the Printed Name & Signature of the Delivery Driver. All Damaged
Product must be held and available for inspection unless otherwise authorized by your
Anipet representative. We appreciate your assistance.
EASTERN CANADIAN SHIPPING
Not all products on the website or in the catalog are included in the Eastern Shipping Program.
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