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Terms & Conditions of Sale

  • Customer Application must be filled out and approved before ordering.
  • All accounts MUST have an HST/GST number.
  • BC Customers MUST have a PST number.
  • All new accounts must pay by credit card or “hold for cheque.”
  • We sell to authorized Pet Retail & Pet Related businesses only.
  • 2% per month will be charged on accounts over 31 days.
  • Orders will be held on overdue accounts.
  • $50.00 service charge on any NSF cheques.
  • Ownership of all products supplied by Anipet remains the Property of Anipet Animal Supplies until paid for in full.
  • Absolutely No deductions from payment are allowed before credit notes are issued to customer.
  • Ordering

  • 24 Hours notice is required for ALL pick-up orders.
  • All local delivery accounts must have their orders into Anipet by 11am the day before delivery.
  • Any late orders will automatically be delivered on the next delivery date.
  • Prices may change without notice due to exchange/freight conditions.
  • All sales are final on Discontinued, Special orders and Christmas items.
  • Please use Anipet's 5 (five) digit item number when placing orders.
  • Backorders:
  • NO back orders will be processed unless requested from the customer.
  • Please note:
  • Some items may appear more than once under different headings in catalog.
  • Buying Cases versus Singles:
  • If catalog states 10/2.27kg - product is sold ONLY in a case of 10.
  • If catalog states 2.27kg (10) - product is available in singles or bales of 10.
  • Returns and Claims Policy

    Anipet is pleased to offer our customers a large selection of high quality pet products. We also stand behind every product we sell, and as such, we ask our customers to help us follow our Returns and Claims policy as outlined below.


    To ensure full credit the following requirements must be met:
  • Claims must be made within 60 days from purchase.
  • All Customer Supply Returns and Damages must be approved by your Anipet Sales Rep.
  • All returned Product must have been purchased from Anipet.
  • All Food Damages and Returns must be approved by a Vendor Rep.
  • Discontinued and Expired products will not be accepted for credit. If you receive product with less than 3 months dating, please notify your Anipet representative ASAP (*please see Damage Allowance list for further explanation)
  • Special Order and Seasonal items will not be accepted for credit.
  • All products returned for resale must be in the original, undamaged packaging with all price tags removed.
  • Any product returned with price tags will result in a 20% restocking fee if in saleable condition. If not, credit will not be granted.
  • If you wish to return a product ordered in error, a 10% re-stocking fee will be applied.
  • Any product that does not qualify for a credit will not be returned to the store. It will be disposed of accordingly.

  • REPORTING PROCEDURES
  • Please report any order descrepancies to the Surrey Head Office within 2 business days of receiving your order. Claims after this time frame may not be honoured.
  • Any damages found on pallet orders must be noted on the waybill and signed by the truck driver. The store then needs to fax or email a copy to the Surrey Head Office at 604-636-7091, toll free at 1-888-926-4738 or email creditsdept@anipet.com within 2 business days.
  • ABSOLUTELY NO DEDUCTIONS FROM PAYMENT ARE ALLOWED BEFORE CREDIT NOTES ARE ISSUED.


  • If you have not seen your credit processed within 2 weeks, please feel free to contact us.



    The Vendors listed below MUST have the following returned to Anipet in order to claim:
  • Conair - All Products
  • Oster - Go to Hudson sales to be fixed
  • Pacific 21 - Packaging only
  • Rollover - Date Codes for all products
  • Aron Beef Chews - All Products
  • Missing Link & Tri-Natural - UPC Codes
  • HomeoPet - Need lot numbers
  • Innovacyn (Vetericyn) - All products - Lot codes required
  • Motorola - All products

  • DAMAGE ALLOWANCE VENDORS
  • Darford
  • Horizon Products
  • Merrick
  • Mountain Dog
  • Nutro & Greenies
  • Stella & Chewy's
  • WellPet and Eagle


  • Damages, Overages and Shortages

  • Any damages, overages or shortages must be reported to Anipet within 3 working days.
  • Damaged product must br returned to Anipet within 14 working days.
  • All claims are subject to approval by your Anipet salesperson or Head Office.
  • Deliveries around Holidays

  • When a holiday is approaching, simply check our Updates & News page for delivery information pertaining to each holiday as they approach. Or, you can contact Anipet Customer Service for your delivery date during a holiday week.
  • BC Freight Guide

    Greater Vancouver & Fraser Valley Delivery Accounts
    Local deliveries receive pre-paid freight* on all orders of $500 or more.
    • Orders under minimum will incur a $25.00 Delivery Fee.
    Vancouver Island Accounts (Main Cities – Victoria, Nanaimo)
    • Orders under minimum will incur a $25.00 Delivery Fee

    Ship Accounts (Main Cities- Northern BC, Interior) $1250 Minimum order required for Pallet Orders
    • Orders under minimum will incur a $50.00 Shipping Fee
    $400 Minimum order required for Packaged Orders (Supply only)
    • ​Orders under minimum will incur a $15.00 Shipping Fee

    All Other Shipping Accounts – Beyond Cities
    Please Note: Beyond Cities are determined by the freight companies and incur a higher freight charge.

    Please contact your Anipet Sales Representative to establish Freight Minimums for your area.

    Freight Damages:
    All Damage Claims on Shipping Orders must be documented with a signed Bill of Lading noting the Date, Time, Nature of Damage and the Printed Name & Signature of the Delivery Driver.

    All Damaged Product must be held and available for inspection unless otherwise authorized by your Anipet representative. We appreciate your assistance.

    AB, SK & MB Freight Guide

    Greater Calgary & Delivery Accounts
    $500 Minimum order required for Free Delivery
    • ​Orders under minimum will incur a $25.00 Delivery Fee

    Ship Accounts (Main Cities) - Food Orders, NON-Frozen
    $1250 Minimum order required for Pallet Orders
    • ​ Orders under minimum will incur a $50.00 Shipping Fee

    Ship Accounts (Main Cities) - Food Orders, Frozen
    $750 Minimum order required for Frozen Food Orders
    • ​Orders under minimum will incur a $50.00 Shipping Fee

    Ship Accounts (Main Cities) - Supply Orders
    *Please Note: Supply orders ship from our Surrey Warehouse separate from food*
    $400 Minimum order required for Packaged Orders (Supply only)
    • Orders under minimum will incur a $15.00 Shipping Fee
    $950 Minimum order required for Pallet Orders
    • Orders under minimum will incur a $50.00 Shipping Fee

    All Other Shipping Accounts – Beyond Cities
    Please Note: Beyond Cities are determined by the freight companies and incur a higher freight charge.

    Please contact your Anipet Sales Representative to establish Freight Minimums for your area.

    Freight Damages:
    All Damage Claims on Shipping Orders must be documented with a signed Bill of Lading noting the Date, Time, Nature of Damage and the Printed Name & Signature of the Delivery Driver.

    All Damaged Product must be held and available for inspection unless otherwise authorized by your Anipet representative. We appreciate your assistance.

    Eastern Canada Shipping

    Package Freight Rates
    $400 Minimum order required for Packaged Orders
    • Orders under minimum will incur a $15.00 Shipping Fee

    Pallet Order Skid Rates
    Contact your Anipet Customer Service team at 1-888-926-4738 or sales@anipet.com to determine minimum order requirement for pre-paid freight

    Freight Damages:
    All Damage Claims on Shipping Orders must be documented with a signed Bill of Lading noting the Date, Time, Nature of Damage and the Printed Name & Signature of the Delivery Driver.

    All Damaged Product must be held and available for inspection unless otherwise authorized by your Anipet representative. We appreciate your assistance.

    Methods of Payment

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