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Terms & Conditions of Sale

  • Customer Application must be filled out and approved before ordering.
  • All accounts MUST have an HST/GST number.
  • All new accounts must pay by credit card or “hold for cheque.”
  • We sell to authorized Pet Retail & Pet Related businesses only.
  • 2% per month will be charged on accounts over 31 days.
  • Orders will be held on overdue accounts.
  • $50.00 service charge on any NSF cheques.
  • Ownership of all products supplied by Anipet remains the Property of Anipet Animal Supplies until paid for in full.
  • Absolutely No deductions from payment are allowed before credit notes are issued to customer.
  • Ordering

  • ALL ORDERS MUST BE A MINIMUM OF $350
  • 24 Hours notice is required for ALL pick-up orders.
  • All local delivery accounts must have their orders into Anipet by 12:00 noon the day before delivery.
  • Any late orders will automatically be delivered on the next delivery date.
  • Prices may change without notice due to exchange/freight conditions.
  • All sales are final on Discontinued, Special orders and Christmas items.
  • Please use Anipet's 5 (five) digit item number when placing orders.
  • When ordering bales, please put the letter B in front of the number.
  • Backorders:
  • NO back orders will be processed unless requested from the customer.
  • Please note:
  • Some items may appear more than once under different headings in catalog.
  • Buying Cases versus Singles:
  • If catalog states 10/2.27kg - product is sold ONLY in a case of 10.
  • If catalog states 2.27kg (10) - product is available in singles or bales of 10.
  • Returns and Claims Policy

    Anipet is pleased to offer our customers a large selection of high quality pet products. We also stand behind every product we sell, and as such, we ask our customers to help us follow our Returns and Claims policy as outlined below.

    To ensure full credit the following requirements must be met:
  • Claims must be made within 60 days from purchase.
  • All returned Product must have been purchased from Anipet.
  • All product must be on an Anipet return slip or accompanied with a copy of the invoice.
  • Please ask your Anipet rep for a list of vendors that MUST be returned to Anipet.
  • Discontinued and Expired products will not be accepted for credit. If you receive product with less than 3 months dating, please notify your Anipet representative ASAP.
  • Special Order and Seasonal items will not be accepted for credit.
  • All products returned for resale must be in the original, undamaged packaging with all price tags removed.
  • Any product returned with price tags will result in a 20% restocking fee if in saleable condition. If not, credit will not be granted.
  • Any product that does not qualify for a credit will not be returned to the store. It will be disposed of accordingly.
  • Please be aware that all return slips are not valid until approved by the Surrey Head Office.
  • Any missing product or damages must be reported to the Surrey Head Office within 3 business days of receiving your order.
  • Any damages found on pallet orders must be noted on the waybill and signed by the truck driver. The store then needs to fax a copy to the Surrey Head Office @ 604-536-3379 or toll free @ 1-866-591-6839
  • Absolutely NO deductions from payment are allowed before credit notes are issued
  • Please fill out the Anipet return slip as follows:
    • Store Name & Location (eg. City)
    • Date That Credit Is Being Written Up
    • Sales Rep Name
    • 5 Digit Anipet Item Number - Important!
    • Invoice Number
    • Quantity Being Returned
    • Description Of Item Being Returned
    • Reason For Return
    • If something is damaged, please describe the damage (eg. Cracked on corner)
  • If you have not seen your credit processed within 2 weeks, please feel free to contact us.
  • Damages, Overages and Shortages

  • Any damages, overages or shortages must be reported to Anipet within 3 working days.
  • Damaged product must br returned to Anipet within 14 working days.
  • All claims are subject to approval by your Anipet salesperson or Returns Manager, Shanna Gregson.
  • Deliveries around Holidays

  • When a holiday is approaching, simply check our Updates & News page for delivery information pertaining to each holiday as they approach. Or, you can contact Anipet Customer Service for your delivery date during a holiday week.
  • BC Freight Guide

    (All orders must be a minimum of $350)

    Greater Vancouver Delivery Accounts
    Local deliveries receive pre-paid freight* on all orders of $700 or more.
    Orders below minimum will be charged $25 per delivery up to $350
    Orders below minimum will be charged $50 per delivery $350 - $700
    Orders below minimum will be charged $55 per delivery.
    Vancouver Island Accounts (Main Cities –Victoria, Nanaimo)
    • $950 Minimum on Food Only Orders for pre-paid freight*
    • $650 Minimum on Supply Only Orders for pre-paid freight*
    • $1250 Combined Food and Supply Orders for pre-paid freight*
    • Orders below minimum will be charged $55 per delivery.

    BC Ship Accounts

    (Main Cities- Northern BC, Interior)

    • $1200 Minimum on Food Only Orders for pre-paid freight*
    • $850 Minimum on Supply Only Orders for pre-paid freight*
    • Combined Food and Supply orders receive pre-paid freight on orders of
      $1750 or higher (Supplies portion must be greater than $700)
    • Orders below minimum will receive a freight credit of 5% of invoice value
      and the balance will be charged.

    *Litter, Gravel, Cat Posts, Shavings and Salt may be subject to additional charges.

    All Other Shipping Accounts - Outside Main Cities
    Customers are charged freight on all orders and receive a freight credit of 5% of order
    value.

    Special Shipping
    Frozen:
    Frozen only orders have to be a Minimum of $300. Please note that a $7.00 handling/packaging will apply to all frozen food orders. Regular food minimums apply for prepaid shipping orders and under minimum will have a 5% freight charge applied.

    Aquariums: special orders may be subject to additional shipping charges

    Damages:
    Please Note the Following Procedure for Damages: All Damage Claims on Shipping
    Orders must be documented with a singed Bill of Lading noting the Date, Time, Nature
    of Damage and the Printed Name & Signature of the Delivery Driver. All Damaged
    Product must be held and available for inspection unless otherwise authorized by your
    Anipet representative. We appreciate your assistance.

    AB, SK & MB Freight Guide

    Please note: our Calgary DC operates primarily as a Food Distribution facility and the majority of the supplies ship from our Surrey DC. Please contact your Anipet representative for a comprehensive list.

    Calgary- Food Orders- Delivery Accounts in Greater Calgary Area)
    • Orders up to $350 = $25 for delivery.
    • Orders over $350 & under $700 = $50 for delivery
    • Orders over $700 = pre-paid Freight*

    Calgary- Food Orders- Ship Accounts (Main Cities outside Local Delivery Area)
    • $1500 Minimum on Food Only Orders for pre-paid freight

    Calgary- Supply Orders
    • $950 Minimum on Supply Only Orders for pre-paid freight*
    • Orders below minimum will receive a freight credit of 5% of invoice value and the balance will be charged.

    *Litter, Gravel, Cat Posts, Shavings and Salt may be subject to additional charges.

    All Other Shipping Accounts (Outside Main Cities)
    Customers are charged freight on all orders and receive a freight credit of 5% of order value.

    Special Shipping Frozen:
    If separate shipping is required, then a 5% Freight Credit will be applied to the order and the balance will be charged. Please inquire with our Customer Service team for shipping charges to outlying areas.

    Aquariums: special orders may be subject to additional shipping charges

    Damages:
    Please Note the Following Procedure for Damages: All Damage Claims on Shipping Orders must be documented with a signed Bill of Lading noting the Date, Time, Nature of Damage and the Printed Name & Signature of the Delivery Driver. All Damaged Product must be held and available for inspection unless otherwise authorized by your Anipet representative. We appreciate your assistance.

    Eastern Canada Shipping

    Package Rates
    Pre-Paid freight on all orders over $500.00. Orders below $500.00 will have a $15.00 delivery fee.

    Pallet Rates
    Pre-Paid freight on all orders over $1500.00. Orders below $1500.00 will be charged freight but also receive a credit for 5% of their order total.

    Not all products on the website or in the catalog are included in the Eastern Shipping Program. eg. Litter, Gravel, Cat Posts, Shavings, Salt etc. They may incur additional charges.

    Methods of Payment

    Our Customer Service Team


    • Hailey McWilliam
      Customer Service/Order Entry

      I've worked in the pet industry for 6 years (Mr. Pet’s, Tisol and Pet Planet). I started working for Anipet in October in the CSR/OE department and love it! I'm a foster mom for 'difficult' dogs and an owner of 2 special needs rescue dogs. I've rescued and successfully rehabilitated & found homes for 53 dogs in the last three years.

    • Elysia Nychyporuk
      Customer Service/Order Entry

      I started working at anipet in mid October of 2013. Before Anipet I worked as a stay at home mom. When Im not at work I like to knit, go for walks/hikes, and long walks on the beach.

    • Tammy Drapeau
      Customer Service/Order Entry

      For the past 11 years, Tammy has been working as a Personal Care Aid at a seniors care facility. Her favourite past times are reading and puzzles.

    • Rachelle Scott
      Customer Service/Order Entry

      Before starting at Anipet, Rachelle worked at Surrey Memorial Hospital. She enjoys spending quality time with her children and attending their sports games.

    • Kristie Smith
      Customer Service/Order Entry

      Prior to coming to Anipet, Kristie worked at Sysco Foods in the CSR department, worked as a bartender on weekends and did hair dressing in her spare time. She enjoys spending time with her family and friends, loves music and travelling. Kristie also enjoys anything to do with the outdoors like fishing, hiking, camping and horseback riding. She also has one beautiful, Maine Coon/Siamese, playful cat. In the Summer months, she enjoys spending time at the Resort she and her family owns up in the Cariboo, where it is amazing, relaxing & quiet.

    Registered

    Please email me my password, I forget.